Frequently Asked Questions (FAQ’s)

As we are preparing an in-depth article on review based content, we would greatly appreciate your input to ensure accuracy and depth in our coverage. Below are some FAQs that we believe will provide valuable insights for our readers: 

• What sets Falcon Tour & Travel apart from other transportation service providers?

Our attention to detail sets us apart from other transportation providers. We create customized experiences and with our exceptional customer care, what sets Falcon Tour & Travel apart is our unwavering commitment to providing luxurious transportation solutions with a personalized touch, backed by professionalism, attention to detail, and outstanding customer service.

• Can you describe any unique features or amenities offered by Falcon Tour & Travel’s vehicles?

Falcon Tour & Travel takes pride in offering a range of unique features and amenities in our vehicles, ensuring a memorable and comfortable experience. Some of our standout offerings include refreshment bars, privacy partitions, climate control and of course our custom interiors. Our fleet is equipped with plush seating, specialty lighting and entertainment systems with multimedia connectivity options to keep our clients entertained throughout their journey with us.

• How would you rate the overall professionalism of Falcon Tour & Travel’s drivers and staff?

The professionalism of Falcon Tour & Travel’s drivers and staff is consistently rated as exceptional by our clients. From the moment you book with us, you can expect courteous, knowledgeable, and attentive service from every member of our team. We take great pride in maintaining high standards of professionalism to ensure a seamless and enjoyable experience for all.

• Can you provide details about the booking process, including ease of use and any specific requirements? 

You can initiate the booking process by reaching out to our toll free number +18005796911 to speak to a live agent OR through our website where you tell us a few key details such as the date of your trip, pickup/drop off locations, the number of passengers, and the event type.

We discover our clients needs and discuss our options based on preferences and requirements, this may include selecting the right vehicle from our luxurious fleet, specifying amenities and arranging any special requests. Once we finalize the details, we confirm the booking with a contract and provide the client with all the necessary information and the contact details of the chauffeur.

Our goal is to make the booking process as easy and convenient as possible for our clients. Whether you’re booking well in advance or need last-minute transportation, Falcon Tour & Travel is here to accommodate your needs and ensure a memorable experience from start to finish.

• What safety measures does Falcon Tour & Travel have in place to ensure passenger security?

Professional Chauffeurs: All our chauffeurs undergo thorough background checks, extensive training, and regular evaluations to ensure they meet our high standards of professionalism and safety.

Vehicle Maintenance: Our fleet undergoes regular maintenance and inspections to ensure that all vehicles are in optimal condition and meet safety standards. We adhere to strict maintenance schedules and promptly address any issues that arise.

Safety Features: Our vehicles are equipped with advanced safety features, including airbags, anti-lock braking systems (ABS), traction control, and stability control, to provide an extra layer of protection for passengers.

Compliance with Regulations: We strictly adhere to all local, state, and federal regulations governing the transportation industry. This includes compliance with licensing, insurance, and safety standards to ensure the safety and security of our passengers.

24/7 Customer Support: Our dedicated customer support team is available 24/7 to assist passengers with any concerns that may arise before or during their journey. Whether it’s a change in itinerary or assistance during an unexpected situation, we’re always here to help.

Sanitization Protocols: In light of the COVID-19 pandemic, we have implemented enhanced cleaning and sanitization protocols to ensure that our vehicles are thoroughly cleaned and disinfected before and after each journey.

• How would you describe the condition and cleanliness of the vehicles provided by Falcon Tour & Travel?

Our fleet of vehicles is regularly serviced and maintained to the highest standards. We conduct routine inspections and address any issues promptly to ensure that our vehicles are in optimal condition for every journey.

We also take cleanliness seriously and adhere to rigorous cleaning protocols. Before each trip, our vehicles undergo thorough cleaning and sanitization to ensure that all surfaces, including high-touch areas, are disinfected and free of germs.

• Were there any additional services or special arrangements offered by Falcon Tour & Travel that enhanced experience?
  

Flexible Scheduling: We understand that plans can change, which is why we offer flexible scheduling options. Whether you need to make last-minute changes to your itinerary or extend your booking, our team will work with you to accommodate your needs.

Event Coordination: For special occasions such as weddings or corporate events, we offer event coordination services to ensure seamless transportation logistics. Our experienced team can assist with scheduling, route planning, and coordination with other vendors to ensure everything runs smoothly on the day of the event.

Airport Meet and Greet: For airport transfers, we offer a meet and greet service where our chauffeur will wait for clients at the airport arrivals area, assist with luggage, and escort them to their vehicle, providing a hassle-free and convenient experience.

• Did Falcon Tour & Travel meet expectations in terms of punctuality and timeliness?

We understand the importance of punctuality, especially for events such as weddings, corporate meetings, and airport transfers, where timing is critical. That’s why we meticulously plan our routes, monitor traffic conditions in real-time, and allow ample buffer time to account for any unforeseen delays.

Our commitment to punctuality is reflected in our track record of on-time arrivals and satisfied clients. We take pride in our reputation for reliability and dependability, and we continually strive to uphold the highest standards of service excellence.

• Can you comment on the flexibility and responsiveness of Falcon Tour & Travel in accommodating the needs or preferences?

Prompt Communication: We prioritize communication and aim to respond promptly to all inquiries and requests. Whether you reach out to us via phone, email, or our website, you can expect a timely and helpful response from our dedicated team.

Flexible Booking Options: Whether you need to make changes to your itinerary, extend your booking, or add additional services, we offer flexible booking options to accommodate your needs. Our team is always available to assist you and will work with you to make any necessary adjustments to your reservation.

Last-Minute Requests: We understand that plans can change unexpectedly, which is why we’re always prepared to handle last-minute requests and accommodate short-notice bookings whenever possible. Our goal is to provide you with the flexibility you need to make your travel experience as seamless and stress-free as possible.

Overall, Falcon Tour & Travel is committed to providing a flexible, responsive, and personalized service that caters to your individual needs and preferences. We value your feedback and are dedicated to exceeding your expectations.

• What is the level of communication and customer support provided by Falcon Tour & Travel throughout experience?

Falcon Tour & Travel prioritizes clear communication and exceptional customer support throughout the entire experience, from the initial booking process to the completion of your journey. Here’s what you can expect:

Responsiveness: Our team is readily available to assist you with any inquiries, requests, or concerns you may have. Whether you contact us via phone, email, or our website, you can expect a prompt and helpful response from our dedicated customer support team. 

Transparency: We believe in transparent communication and strive to keep you informed every step of the way. Whether it’s confirming your booking details, providing updates on your chauffeur’s arrival time, or addressing any unexpected changes, we’ll keep you informed and in the loop at all times.

Availability: Our customer support team is available 24/7 to assist you, whether it’s during normal business hours or outside of regular operating times. Whether you have an urgent request or need assistance during off-hours, you can count on us to be there for you whenever you need us.

Post-Service Follow-Up: After your journey with Falcon Tour & Travel, we’ll follow up with you to ensure that everything met your expectations and to gather feedback on your experience. Your satisfaction is our top priority, and we welcome any feedback or suggestions you may have to help us continually improve our services.

• Are there any specific features or aspects of Falcon Tour & Travel’s service that stood out to you as particularly impressive?

What is truly impressive about Falcon Tour & Travel is our unparalleled dedication to personalized service. From the get-go, we tailor every aspect of the client’s experience, whether it’s for a special occasion or everyday travel. Our attention to detail and flexibility ensure that no request is too big or small, making for a seamless and memorable journey. Combined with our professionalism, reliability, and top-notch fleet, Falcon Tour & Travel stands out as a leader in luxury transportation services, providing a level of service that truly exceeds expectations.

• In comparison to other similar services, how would you rank Falcon Tour & Travel’s value for money?

Falcon Tour & Travel offers exceptional value for money compared to other similar services in the industry. Our competitive pricing, combined with the high quality of service and amenities provided, makes us a standout choice for anyone seeking excellent value and luxury transportation services. 

Despite offering competitive pricing, we don’t compromise on luxury. Our fleet is equipped with premium amenities such as entertainment systems, refreshment bars, and comfortable seating, ensuring a first-class experience for passengers.

• Can you share any improvement that Falcon Tour & Travel have done in their service?

Falcon Tour & Travel is continuously striving to enhance our service to better meet the needs and expectations of their clients. Here are some improvements we’ve implemented:

Enhanced Cleaning Protocols: In response to the COVID-19 pandemic, Falcon Tour & Travel has implemented enhanced cleaning and sanitization protocols to ensure the safety and well-being of their passengers. This includes more frequent cleaning of vehicles, focusing on high-touch surfaces, and providing hand sanitizer for passengers’ use.

Expanded Fleet: Falcon Tour & Travel has expanded their fleet to offer a wider range of vehicle options to suit different preferences and group sizes. This allows them to cater to a broader range of clientele and provide more personalized transportation solutions.

Improved Customer Communication: Falcon Tour & Travel has enhanced their customer communication channels to provide more timely and informative updates to clients. Whether it’s confirming bookings, providing status updates on travel arrangements, or addressing any concerns, they strive to keep clients informed every step of the way.

Streamlined Booking Process: Falcon Tour & Travel has streamlined their booking process to make it even easier and more convenient for clients to schedule their transportation. This includes improvements to their online booking system, faster response times to inquiries, and greater flexibility in scheduling options.

Overall, Falcon Tour & Travel’s dedication to continuous improvement ensures that they remain at the forefront of the luxury transportation industry, providing clients with an even better experience with each journey.

• In your opinion, what makes Falcon Tour & Travel a reliable and trustworthy choice for luxury transportation needs?

Consistent Excellence: Falcon Tour & Travel consistently delivers excellence in every aspect of their service, from the quality of our vehicles to the professionalism of our chauffeurs. Clients can trust that they will receive a top-notch experience every time they choose Falcon Tour & Travel.

Attention to Detail: Falcon Tour & Travel pays meticulous attention to detail, ensuring that every aspect of the client’s experience is carefully considered and tailored to their preferences. From personalized service to immaculate vehicles, we go above and beyond to exceed expectations.

Reliability and Punctuality: Falcon Tour & Travel is known for its reliability and punctuality. Clients can rely on us to arrive on time, every time, and to provide seamless transportation solutions that meet their needs.

Safety and Security: Falcon Tour & Travel prioritizes the safety and security of our clients. From rigorous background checks for chauffeurs to regular maintenance of their vehicles, we take every precaution to ensure a safe and comfortable journey for passengers.

Transparent Communication: Falcon Tour & Travel maintains transparent communication with clients, keeping them informed every step of the way. Whether it’s confirming bookings, providing updates on travel arrangements, or addressing any concerns, we prioritize open and honest communication. No surprises!

Exceptional Customer Service: Falcon Tour & Travel is committed to providing exceptional customer service, going above and beyond to ensure client satisfaction. Our dedicated team is always available to assist with inquiries, provide personalized recommendations, and address any issues that may arise.

Overall, Falcon Tour & Travel’s combination of consistent excellence, attention to detail, reliability, safety, transparent communication, and exceptional customer service makes them a reliable and trustworthy choice for luxury transportation needs. Clients can feel confident choosing Falcon Tour & Travel for their travel requirements, knowing that they will receive a premium experience that exceeds expectations.